To track your order, simply use the tracking number that is sent to you (Tracking ID) when confirming the service. Just enter it on our Site in the "follow order" field. Simple, safe and available 24h.
With Xpedict you have the possibility of tracking your order in detail 24 hours a day, until delivery. Xpedict only generates a shipping label, which provides greater security in shipping and delivery.
The details on my parcel are incorrect. What should I do?
Data on my order is wrong, how to proceed?
Only the dispatcher can change order-related data.
If your order was not collected at the agreed date and time, you can always schedule a new collection on the following business day. You can also leave your order in a Drop-off location (this ensures that there is no more failed collection attempt).
INot available at the time of collection? No problem
It is not available in the place and time of collection, no problem, you can reschedule the collection, click here, you will need the order reference, the email used, only the sender can perform this operation. If you wish to cancel please contact one of our agents at email@example.com or by phone ....
If you want to cancel the delivery of your order you can do so by contacting Xpedict by firstname.lastname@example.org or by phone ...
You may request a refund of the amount already paid. This order can only be made by the consignor of the order and only in case the order aina has not been collected. Can be more on refund policy, click here.
To more easily calculate the volumetric weight please complete the fields below.
Is there any insurance associated with my shipment?
Standard insurance is added to the service when it is scheduled, click here - terms and conditions.
All orders have a standard insurance as already described in the terms and conditions, if customers wish can join a premium insurance to insure the full value of the content up to a maximum of 250 euros (250) per order., Any higher value this is not Xpedict's responsibility. The additional insurance has cover for loss, in case of damages the client will have to prove that at the time of the